Client Center

Welcome to Our Client Center

On this page, you will find our available online forms, the latest covid-19 protocol update and at the bottom of the page, you can see the instructions on booking an appointment with us.


Booking An Appointment

Established clients – use the Pet Desk App.  Don’t have it?  Go to Google Play or the Apple App Store.  Download to your phone using the email we have on your medical file. Yes, you can call us (757-473-0111) but it may sometimes be a challenge getting through to us. 

New clients – call 757-473-0111.  Then, on our website:  Click here – New Client Form – to fill out new client paperwork.  

All clients – to make your visit smoother, please fill out our online Pre-Visit History Questionnaire.

If you are choosing Carside Care: When you arrive, text 757-447-0163. We will let you know when someone will be out to get your pet.

curbside service

Click here for tips for a positive curbside appointment experience!

We now have reserved car spaces in the rear of the building.  After texting us that you have arrived, we will let you know when a team member will be out to get your pet.

If waiting in your car is an unacceptable option (it is hot and not everyone wants to run their AC for the entirety of a visit), please let us know and we can make alternate arrangements.  We will be happy to admit your pet for a few hours and schedule a discharge.  Please understand that you must be available by phone/text to discuss recommendations/treatment plans with the doctor.

Hours of Operation

M, T, W, Th, Fri – 7:30 am to 7 pm

Sat – 7 am to 4 pm